Orders & Shipping
WHEN WILL I RECEIVE MY ORDER?
You will receive an email with your tracking information once shipped, currently, orders are shipping out the next day. If you order by 3pm, order will be shipped same day!
HOW CAN I ORDER IN BULK?
Please visit our wholesale page for more information on bulk ordering.
CAN I ORDER THE BOOK + BAG COMBO WITH THE XL SIZE BAG?
Currently we’re only offering the book + bag combo with the large size, but you can purchase the X-large size at a discounted rate when purchased together!
We do not accept returns due to the nature of our product, however we strive for 100% satisfaction so please reach out to us with any questions or concerns and we will work with you to resolve the issue.
IS YOUR PRODUCT SAFE FOR KIDS?
Our products have been tested in a separate facility to ensure safety. We are proud that our products are certified safe to CPSC standards.
Please monitor your child at all times when using The Hope Bag.
SECOND CHANCE TOYS
We are proud to sponser Second Chance Toys, a 501(c)3 non-profit corporation founded in 2006, aiming to re-home toys for children in need by donating them to community organizations. Additionally, through Terracycle, SCT aims to close the gap on plastic toy waste. Please visit their website for additional information.
CAN'T FIND A DONATION CENTER NEAR YOU?
SCT is always adding new locations to donate to so check back frequently. We will also be partnering with more non-profits in the future to offer additional locations!
HOW TO CARE FOR THE HOPE BAG
Spot clean or wash & dry on gentle cycle, do not bleach or dry clean!
RESOURCES FOR PARENTS & TEACHERS
We are working hard on providing educational & printable activities, check back soon!
DIDN’T FIND YOUR ANSWER?
Oh no! We're happy to help, please contact us here.