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FAQ

Orders & Shipping

WHEN WILL I RECEIVE MY ORDER?

You will receive an email with your tracking information once shipped, currently, orders are shipping out within 1-2 business days.

HOW CAN I ORDER IN BULK?

Please contact us for more information on bulk ordering.

CAN I ORDER THE BOOK + BAG COMBO WITH THE XL SIZE BAG?

Currently we’re only offering the book + bag combo with the large size, but you can purchase the X-large size at a discounted rate when purchased together!

RETURNS

We currently do not accept returns due to the nature of our product, however we strive for 100% satisfaction so please reach out to us with any questions or concerns and we will work with you to resolve the issue.

Parent Resources

IS YOUR PRODUCT SAFE FOR KIDS?

Our products have been tested in a separate facility to ensure safety. We are proud that our products are certified safe to CPSC standards.

Please monitor your child at all times when using The Hope Bag.

NON-PROFITS

We are proud to partner with several non-profit organizations that each bring something unique to the table. To learn more, click here.

CAN'T FIND A DONATION CENTER NEAR YOU?

SCT is always adding new locations to donate to so check back frequently. You can check with your local community shelters, fire stations, or churches to see if they have any donation needs, as well!

HOW TO CARE FOR THE HOPE BAG

Spot clean or wash & dry on gentle cycle, do not bleach or dry clean!

RESOURCES FOR PARENTS & TEACHERS

Check out our free resources page here. We regularly update with new downloadable content so make sure to check back frequently.

DIDN’T FIND YOUR ANSWER?

Oh no! We're happy to help, please contact us here.

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